Privacy Policy
Access Fobs Limited
Last updated: 25 September 2026
This Privacy Policy explains how Access Fobs Limited (“we”, “us”, or “our”) collects, uses, shares and protects personal information when you visit or make a purchase from accessfobs.co.uk (the “Site”), contact us, or choose to receive marketing communications from us.
We are committed to handling personal information fairly, lawfully and transparently in accordance with applicable UK data protection and electronic marketing laws.
When you visit the Site, we may automatically collect information about your device and how you use the Site, including:
web browser type, device type and operating system
IP address and approximate location derived from it
time zone
cookies and similar technologies stored on your device
pages and products viewed, referral sources, and interactions with the Site
We may collect this information using cookies, log files, web beacons, tags, pixels and similar technologies.
When you make or attempt to make a purchase, create an account, or contact us about an order or product, we may collect:
name
billing and shipping addresses
payment and transaction information
email address and telephone number
order history and product information
customer service and support communications
If you sign up to receive marketing from us, we may collect and store information needed to manage your marketing preferences, including:
email address and/or mobile telephone number
the marketing channel(s) you have chosen, such as email, SMS or WhatsApp
the date, time, source and method of your opt-in
your consent status, unsubscribe or opt-out status, and preference changes
engagement information such as message delivery, opens, clicks and interactions, where available and permitted
Consent is managed separately by channel. Agreeing to receive email marketing does not automatically mean you have agreed to receive SMS or WhatsApp marketing, and vice versa.
We may use personal information to:
process and fulfil orders, including payment, shipping, invoicing and order communications
provide customer service, respond to enquiries and manage support conversations
screen transactions for fraud, security or other risks
operate, analyse and improve the Site, our products and customer experience
maintain customer records and comply with legal, accounting and regulatory obligations
send marketing communications where you have given the relevant consent or where otherwise permitted by law
measure and improve the performance of our marketing communications
We use Klaviyo to manage marketing profiles, preferences and consent records, and to send and measure email, SMS and WhatsApp communications.
If you opt in to email marketing, we may send you product news, offers, technical information and other marketing from Access Fobs. You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us.
If you separately opt in to SMS marketing, we may use your mobile number to send marketing text messages. SMS consent is optional and is collected separately from email and WhatsApp consent.
You can opt out of SMS marketing at any time using the opt-out method provided in the message, such as replying STOP where supported, or by contacting us.
If you separately opt in to WhatsApp marketing, we may use your mobile number to send marketing messages through WhatsApp. Providing us with a telephone number, purchasing from us, or consenting to another marketing channel does not by itself constitute consent to WhatsApp marketing.
WhatsApp messages are delivered using the WhatsApp Business Platform, operated by Meta, together with Klaviyo. You can withdraw WhatsApp marketing consent using an opt-out method provided in the message, through available WhatsApp preferences, or by contacting us.
You may change your mind at any time. Withdrawing consent from one channel does not automatically unsubscribe you from another channel unless you ask us to do so. We may keep a limited suppression record after you opt out so that we can respect your preference and avoid sending further marketing through that channel.
The Site may use cookies and similar technologies to identify when items have been added to a cart or a checkout has been started but not completed. Where permitted by law and consistent with your marketing preferences, we may use this information to send a reminder by an opted-in marketing channel.
We share personal information only where needed to operate our business, provide our services, deliver communications, comply with the law or protect our legitimate interests. Service providers may include:
Shopify, which powers our online store
Klaviyo, which provides customer data, marketing automation, consent management, messaging and reporting services
Meta / WhatsApp, where WhatsApp communications are sent through the WhatsApp Business Platform
Google Analytics and related analytics providers, where enabled
payment, delivery, hosting, fraud prevention, customer support and professional service providers
We do not sell your personal information to third parties for their own marketing purposes.
We do not share your SMS or WhatsApp marketing opt-in or consent status with third parties for purposes unrelated to providing the messaging service. We may share this information with service providers that help us operate and deliver those communications, including messaging platforms, telecommunications providers and related vendors.
We may use personal information and Site activity to understand customer behaviour, measure campaign performance and, where applicable, provide more relevant advertising or marketing. Where consent is required for cookies or similar technologies, we will use them in accordance with the choices you make through our cookie controls.
Depending on the activity, we process personal information because it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate interests where those interests are not overridden by your rights, or because you have given consent. Where we rely on consent for marketing, you may withdraw it at any time.
Some of our service providers, including technology and messaging providers, may process personal information outside the United Kingdom. Where this happens, we take steps intended to ensure an appropriate level of protection, such as using recognised contractual safeguards or relying on an applicable adequacy mechanism.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide support, meet legal or accounting requirements, resolve disputes and maintain appropriate records of marketing consent and opt-outs.
If you withdraw marketing consent, we may retain limited information on a suppression list so that we can continue to honour your opt-out.
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict the use of your personal information, to object to certain processing, to receive certain information in a portable format, and to withdraw consent where processing is based on consent.
You also have the right to object to direct marketing at any time. To exercise your rights, contact us using the details below.
You may also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information.
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements. The latest version will be published on this page with an updated revision date.
For questions, complaints, or to exercise your privacy rights, contact:
Access Fobs Limited
Re: Privacy Compliance Officer
Unit 3E The Gateway, Fryers Way, Silkwood Park
Ossett, Wakefield, WF5 9TJ, UK
Email: support@accessfobs.co.uk
