Our returns policy lasts 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a refund, exchange, or store credit.
To qualify for a return, items must be:
The following items are non-returnable:
We provide compatibility information and product guidance to the best of our ability, based only on the details available to us. While every effort is made to ensure accuracy, all information should be treated as a guide only and may not be 100% accurate.
Compatibility information is provided as a guide only. Customers are responsible for confirming suitability before purchase.
If your order has not yet been dispatched (our postage cut-off is 4 pm, Monday–Friday), please call us immediately to cancel and receive a full refund or store credit.
Email cancellations may not be seen in time, so a phone call to 01924 654144 is the quickest method.
If your order has already been dispatched, you may still return it within 30 days, but original postage costs are non-refundable.
If your order qualified for free shipping, a deduction of £3.50 will be applied to cover the handling fee.
If you accidentally order the wrong item, or you no longer need the item you may return it within 30 days of receipt for a refund, exchange, or store credit, provided the item is unused, in original packaging, and resalable.
If your item arrives damaged, or not as described, please contact us immediately at support@accessfobs.co.uk or by phone 01924 654144.
We may ask for photos or evidence of the issue to help process your claim quickly.
Auto Locksmith Customers:
If you are an auto locksmith requesting a return for a key that is faulty, you must provide:
Members of the Public:
If you believe your key is faulty and would like to request a return, you must provide either:
This information is required so the team can verify the fault and determine whether a return is appropriate.
If you are unable to provide the required information, you will need to return the item at your own expense. If the key is confirmed to be faulty after inspection, your postage costs will be reimbursed.
Sale items are non-refundable unless faulty. Only regularly priced products qualify for a refund, exchange, or store credit.
Products involving software or licence keys are non-returnable and non-refundable once activated or registered. This is because licences cannot be transferred or reused after activation. By purchasing from us, you agree to these terms in line with standard industry practices and consumer protection regulations.
Once your return is received and inspected, we will notify you by email of approval or rejection.
If approved, you can choose from:
If you have not received a refund yet:
If you have done this and still not received your refund, please email us at support@accessfobs.co.uk
When sending an item back, include your completed Access Fobs Returns Form inside the parcel so we can identify and process your return quickly.
All returns should be sent to:
Access Fobs Limited
Unit 3E, The Gateway
Fryers Way
Silkwood Park
Ossett
WF5 9TJ
Customers are responsible for return shipping costs.
Delivery times for exchanges may vary depending on your location.
For items valued over £50, we recommend using a tracked service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of delivery.
For returns where Access Fobs Limited is not at fault (such as items ordered incorrectly or compatibility issues), the original postage costs and a £3.50 handling charge may be deducted from your refund.
This policy does not affect your statutory rights.
